应用品管圈缩短出院患者首次复诊等候时间的实践效果
Application and Effect of the QCC to Reduce Waiting Time of the First Visit for Discharged Patients
作者: 王文鲜 * , 董桂霞 ：首都医科大学附属北京同仁医院眼科中心，北京; 卜梦梅 ：首都医科大学附属北京同仁医院护理部，北京;
关键词: 品管圈； 出院患者； 首次复诊； 等候时间； Quality Control Circle (QCC)； Discharged Patient； The First Visit； Waiting Time
摘要:Abstract: Objective: To analyze the effect of Quality Control Circle (QCC) on reducing waiting time of the first visit for discharged patients. Methods: The QCC was used for observing and recording waiting time of the first visit for 100 discharged patients. Results: Before quality improvement, the waiting time of the first visit for 50 discharged patients was 9012.6 min in all and 180.3 min per patient. After quality improvement, other 50 discharged patients were 6012.2 min and 120.2 min per patient, fell by 33.3%. Conclusions: Using QCC in reducing waiting time will make patients visit the doctor in time. Moreover, it will also improve discharged patients satisfaction of the first visit, and help the harmonious development of the relationship between doctors and patients.
文章引用: 王文鲜 , 董桂霞 , 卜梦梅 (2016) 应用品管圈缩短出院患者首次复诊等候时间的实践效果。 护理学， 5， 31-37. doi: 10.12677/NS.2016.53007
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