撤稿:网络零售业服务补救效果的实证研究
Service Recovery Effect of Online Retailing: An Empirical Research

作者: 王增民 , 王晓玲 , 齐佳音 :北京邮电大学经济管理学院,北京;

关键词: 感知公平补救满意度重购意向口碑传播网络零售Perceived Justice Satisfaction of Service Recovery Repurchase Intention Word of Mouth Online Retailing

摘要:
撤稿声明: 网络零售业服务补救效果的实证研究”一文刊登在20136月出版的《管理科学与应用》2013年第2卷第3期第65-71上。因作者疏忽,文章部分内容有待进一步确认。根据国际出版流程,编委会现决定撤除此重复稿件,保留原出版出处:王增民, 王晓玲, 齐佳音. 网络零售业服务补救效果的实证研究[J]. 管理科学与工程, 2013, 2(3): 65-71. http://dx.doi.org/10.12677/MSE.2013.23011

文章引用: 王增民 , 王晓玲 , 齐佳音 (2013) 撤稿:网络零售业服务补救效果的实证研究。 管理科学与工程, 2, 65-71. doi: 10.12677/MSE.2013.23011

参考文献

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[8] J. G. Maxham III, R. G. Netemeyer. Modeling customer perceptions of complaint han-dling over time: The effects of perceived justice on satisfaction and intent. Journal of Retailing, 2002, 78(4): 239-252.

[9] J. E. Collier, C. C. Bienstock. Measuring service quality in e-retailing. Journal of Ser-vice Research, 2006, 8(3): 260-275.

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