电力安全文化的参与观察研究
Safety Culture of an Electric Supply Enterprise: Evidence from Participative Observations

作者: 曹 坚 , 周一平 , 辛晓亚 :重庆电力高等专科学校,重庆;

关键词: 安全文化参与观察专家聚类类中心高风险组织 Safety Culture Participative Observation Expert-Cluster Center of Category High-Risk-Organizations

摘要:

目的:本文探索了电力组织成员共享的价值观与行为规范,探讨电力安全文化的结构;方法:采用参与观察方法对某供电企业进行研究,4名研究者持续观察一个月,记录现场发生的行为及其背景,然后把观察记录整理成情景性行为片段,通过5名专家对现场观察行为进行分类;结果:电力组织成员主要遵循包括:管理效力、人性观、公平公正性、规则执行、工作态度和安全学习等6类行为规范;结论:管理效力、人性观、公平公正性集中反映管理对安全的承诺;规则执行、工作态度和安全学习集中反映员工对安全的承诺。

Abstract: Objective: The paper explores the values and behavioral norm shared by all members of power utilities and discusses the structures of electrical safety culture. Methods: Participative observations were conducted in an electric supply enterprise by 4 observers for a month. By collecting and recording the observed actions and their contexts, 5 researchers coded these behaviors and classified them into six dimensions of behavioral norms. Results: 6 behavioral norms such as management effectiveness, viewpoints of humanity, fairness and impartiality, enforcing rules, attitude toward work and safety learning are executed in power utilities. Conclusions: Management effectiveness and fairness and impartiality could be convergent as safety commitment of managers; enforcing rules, attitude toward work, and safety learning could be clustered and considered as safety commitment of employees.

文章引用: 曹 坚 , 周一平 , 辛晓亚 (2013) 电力安全文化的参与观察研究。 服务科学和管理, 2, 50-54. doi: 10.12677/SSEM.2013.22009

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